@book { HomelessServiceProgramsAStudyofitsEffectivenessinAlleviatingHomelessnessintheCityofSpringfieldMA, title = "Homeless Service Programs. A Study of its Effectiveness in Alleviating Homelessness in the City of Springfield, MA", author = "Luis {Santiago-Gaetan}", year = "2016", publisher = "Anchor Academic Publishing", address = "Hamburg, Germany", url = "https://m.anchor-publishing.com/document/342126" }