@book { ApplyingKnowledgeManagementtoBuildtoOrderProcessesinManufacturingandServiceCompanies,
    title = "Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies",
    author = "Dr. Thomas {Zachariah}",
    year = "2016",
    publisher = "Anchor Academic Publishing",
    address = "Hamburg, Germany",
    url = "https://m.anchor-publishing.com/document/350603"
}