@book { AnanalysisofthesuccessfactorsinimplementinganITILbasedITChangeandReleaseManagementApplicationBasedontheIBMChangeandConfigurationManagementDatabaseCCMDB,
    title = "An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB)",
    author = "Jane {Jurkscheit}",
    year = "2014",
    publisher = "Anchor Academic Publishing",
    address = "Hamburg, Germany",
    url = "https://m.anchor-publishing.com/document/287399"
}