@book { CustomerExperiencesaffectCustomerLoyaltyAnEmpiricalInvestigationoftheStarbucksExperienceusingStructuralEquationModeling,
    title = "Customer Experiences affect Customer Loyalty: An Empirical Investigation of the Starbucks Experience using Structural Equation Modeling",
    author = "Daniel {Gurski}",
    year = "2014",
    publisher = "Anchor Academic Publishing",
    address = "Hamburg, Germany",
    url = "https://m.anchor-publishing.com/document/287487"
}