@book { TheDepartmentPrismApproachThePerformancePrismandPerformanceEvaluation, title = "The Department Prism Approach: The Performance Prism and Performance Evaluation", author = "Erik Sebastian {Wödl}", year = "2013", publisher = "Anchor Academic Publishing", address = "Hamburg, Germany", url = "https://m.anchor-publishing.com/document/312662" }