@book { TheattractivenessofSouthAfricaasoffshoredestinationforcallcentreservices,
    title = "The attractiveness of South Africa as offshore destination for call centre services",
    author = "Anita {Hintringer}",
    year = "2015",
    publisher = "Anchor Academic Publishing",
    address = "Hamburg, Germany",
    url = "https://m.anchor-publishing.com/document/312798"
}