@book { HomelessServiceProgramsAStudyofitsEffectivenessinAlleviatingHomelessnessintheCityofSpringfieldMA,
    title = "Homeless Service Programs. A Study of its Effectiveness in Alleviating Homelessness in the City of Springfield, MA",
    author = "Luis {Santiago-Gaetan}",
    year = "2016",
    publisher = "Anchor Academic Publishing",
    address = "Hamburg, Germany",
    url = "https://m.anchor-publishing.com/document/342126"
}